ORDERS & SHIPPING

What currency do you charge?

GBP (£)

What payment method do you accept?

The only payment option is PayPal.

How can I track my order?

A DHL tracking number will be provided for all orders. An email will be sent within 1-2 business days to track the progress of all orders.

Will I have to pay any duties on top of my order?

For any orders outside the UK, tax and duties may be applied upon arrival of your order. Any customs or import duties are charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

How much does it cost to ship my order?

Shipping costs are shown upon checkout.

Do you ship to my country?

We currently only ship to a few locations. Please check upon checkout.

When will my order arrive?

Your order will be shipped within 1-2 days of your purchase.
U.K delivery – Next Day
U.S delivery – 1-2 Days
UAE delivery – 1-4 Days
Australia delivery – 1-4 Days

RETURNS, EXCHANGES & REFUNDS

All sales are final, please shop carefully.
If for any reason the garment does not fit and you’d like an exchange, we are not responsible for shipping costs back to us. The garment must be unworn and in it’s original condition.
Please contact info@theninavee.com
Please refer to the size guide before purchasing.